4. What are the requirements for creating a password on Scholarship Manager?

• When selecting a password, please note that your password must be at least eight characters long and contain characters from three of the following four groups:

• Lower case letters (i.e. a,b,c)

• Upper case letters (i.e. A,B,C)

• Numbers (i.e. 1,2,3)

• Alphanumeric characters or symbols (i.e. @,$,&)

• A sample password that contains three of the four groups: Welcome1

5. How does a returning student visitor log into Scholarship Manager?

• Scroll to the Student section of the Welcome Page. 
• Click on the “Log in here” link under the Returning Users description. 

6. What should I do if I forget my password or username?

• Navigate to the Student section of the Welcome Page. 
• The student should click on the “Log in here” link under the Returning Users description.
• Click either the “Forgot your username?”, “Forgot your password?” or “If you require additional log in assistance, please click here”.  

7. How do I save the information that I entered on a page?

• Click on the “Save and Continue” button at the bottom of the page.

8. How much idle time do I have before I will be automatically logged out of the online application?

• You have 30 minutes on each page.  If you are on a page for more than 30 minutes and do not click the “Save and Logout” button during this time, you will be automatically logged out of Scholarship Manager.

9. Can I return to complete the application later? 

• Yes.  You can log in and out of the application as often as needed up until the application due date. 
• To ensure the data entered is saved, click on “Save and Continue” at the bottom of the page you are on before logging out.
• Do NOT click on submit.  Once you submit, you will no longer have access to change your application.

10. What is the best way to complete the essay questions? 

• Read the instructions for each essay before writing. 
• We recommend that you complete your essays in a word processor such as Microsoft Word.  We also recommend you use paragraphs and an easy to read font and type size.    
• You can check the length of your essay by clicking on “Tools” and then “Word Count.”   
• Since each essay has a word maximum limit make sure you note the word count of your essay. 
• "Copy" and “Paste” your essay into the appropriate essay text box.  Students should use their keyboard (ctrl-v) or right click their mouse to paste in essays.  Note the appearance of your pasted essay and make any changes to improve its appearance.   

11. What happens if I don’t answer a mandatory question? 

• You will receive a warning message that will list the required question(s) that were not answered. This message also includes a link to the page(s) where the unanswered questions reside. 
• Click on the link to access the page(s) you need to update.  Until you answer all required questions, you will not be allowed to submit your application.

12. What should I enter for the essay questions that do not apply to the scholarships I am applying for?

• Unless you are answering the essay question leave the essay question answer box completely blank.    

13. Can a student update his/her application?

• Yes.  Prior to submitting the application, students can edit their answers as often as they would like. 
• Once the student submits an application, he/she cannot edit answers. 

14. What happens if a reference does not receive the email?

• Confirm the email address to which the reference is being sent.  If the address is incorrect, withdraw the incorrect email address and enter the correct email address. 
• When the address is correct, alert the reference to watch for an email from scholarships@pdx.edu.  The reference should receive the email within one hour.
• Try re-sending the email invitation. 
• If your application has been submitted, click on “Manage Letters of Recommendation” in order to send a reminder email.  
• Advise the recommender to check their junk mail or SPAM box.  Some email accounts will automatically send your email invitation to the reference’s junk mail box.  Many school email accounts, especially K-12 schools, have strong security filters that automatically prevent many emails from getting through.     
• Ask the recommender if you can send the email invitation to their personal email account.  Many personal email accounts are less likely to automatically send your email invitation to the junk mail box.    

15. How does a student remove or change a reference?

• If the application has not been submitted: click on “Continue Application”, withdraw the reference from the application, and click on “Save and Continue” to save the changes. 
• If the application has been submitted: click on “Manage Letters of Reference” and click on the withdraw button next to the applicable reference.
• To add a new reference input the reference information in the newly opened reference box.  Once entered click on the “Save and Continue” button for open applications or the “Save and Return” button for submitted applications.

16. Should I contact my recommenders to make sure that they have received my email invitation and successfully completed my scholarship recommendation?

• Yes.  It is your responsibility to contact your recommenders and provide support for them as they complete and submit your scholarship recommendation by the deadline.  You will not be considered for scholarships unless the required recommendations are submitted by the appropriate deadline. 

17. How do I know if my recommendations have been submitted to my scholarship application?

• Before or after you submit your scholarship application you can log in and monitor the status of your recommendations. 
• Click on “Review your answers” and then click on “Manage Letters of Recommendation”. 
• Check the status of your recommendations. If a recommendation has been returned to your file, it will say "Done!" in the status box next to it.